+ Do you offer free shipping?
Yes! U.S. orders totaling $60 or more will receive free shipping.

+ What is TERRA's return policy?
At this time, we do not offer returns or exchanges. If for whatever reason you experience a problem with our product or are unsatisfied, please send us a message (Instagram or email) and we will be happy to help you resolve the issue.

+ Where can I find your wholesale information?
Send us an email! We'd love to hear what you're interested in and we're always looking for new businesses to partner with.

+ Can you make custom candles?
We sure do, and we love making them! Message us on Instagram or send an email with what your thoughts are and let's make it happen.

+ Do you ship internationally?
Yes! We proudly ship to 17 countries: Canada, United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, and Switzerland.

+ How much does shipping cost to Canada?
We offer a flat-rate shipping fee of $9.95 for any orders shipped to Canada.

+ How much does shipping cost to Europe?
We offer a flat-rate shipping fee of $11.95 for any orders shipped to countries within Europe.

+ Is there a local pick-up option?
Absolutely! Upon checkout, you will be prompted whether you'd like your package delivered or if you'd like to pick-up. Please DM our Instagram or send us an email to schedule a date and time after payment.

+ Where is the pick-up location?
Our designated pick-up spot is located on Cherokee St., St. Louis. You will receive the full address once a pick-up time has been agreed on.

+ My tracking says my package was delivered, but I didn't receive it.
Sometimes tracking is inaccurate, and it says packages have been delivered although they are still on the way. Wait it out 1-2 days and if it's still not in your hands, reach out to us.