+ What is TERRA's return policy?
At this time, we do not offer returns or exchanges. If for whatever reason you experience a problem with our product or are unsatisfied, please send us a message (Instagram or email) and we will be happy to help you resolve the issue.
+ Where can I find your wholesale information?
Send us an email! We'd love to hear what you're interested in and we're always looking for new businesses to partner with.
+ Can you make custom candles?
We sure do, and we love making them! Message us on Instagram or send an email with what your thoughts are and let's make it happen. *A minimum case order is required.
+ Do you offer free shipping?
Yes! U.S. orders totaling $80 or more will receive free shipping.
+ How much does shipping cost to Canada?
We offer a flat-rate shipping fee of $11.95 for any orders shipped to Canada.
+ How much does shipping cost to Europe?
We offer a flat-rate shipping fee of $16.95 for any orders shipped to countries located in Europe.
+ How much does shipping cost to Oceania?
We offer a flat-rate shipping fee of $18.95 for any orders shipped to countries located in Oceania.
+ Will customs fees incur when I receive my package internationally?International packages may be subject to customs, duties, or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may also be delayed by customs. Unfortunately, we at TERRA have no control over these circumstances.
+ My tracking says my package was delivered, but I didn't receive it.
Sometimes tracking is inaccurate, and it says packages have been delivered although they are still on the way. Wait it out at least 5 business days and if it's still not in your hands, reach out to us.