+ Do you offer free shipping?
Yes! U.S. orders totaling $60 or more will receive free shipping.
+ What is TERRA's return policy?
At this time, we do not offer returns or exchanges. If for whatever reason you experience a problem with our product or are unsatisfied, please send us a message (Instagram or email) and we will be happy to help you resolve the issue.
+ Where can I find your wholesale information?
Send us an email! We'd love to hear what you're interested in and we're always looking for new businesses to partner with.
+ Do you ship internationally?
Yes! We proudly ship to 17 countries: Canada, United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, and Switzerland.
+ How much does shipping cost to Canada?
We offer a flat-rate shipping fee of $9.95 for any orders shipped to Canada.
+ How much does shipping cost to Europe?
We offer a flat-rate shipping fee of $11.95 for any orders shipped to countries within Europe.
+ Is there a local pick-up option?
Absolutely! Upon checkout, you will be prompted whether you'd like your package delivered or if you'd like to pick-up. Please DM our Instagram or send us an email to schedule a date and time after payment.
+ Where is the pick-up location?
Our designated pick-up spot is located on Cherokee St., St. Louis. You will receive the full address once a pick-up time has been agreed on.
+ My tracking says my package was delivered, but I didn't receive it.
Sometimes tracking is inaccurate, and it says packages have been delivered although they are still on the way. Wait it out 1-2 days and if it's still not in your hands, reach out to us.