Returns and Exchanges

Refunds, Returns and Exchanges

At this time, TERRA does not accept returns or exchanges.

If you have experienced receiving a defective product, send an email to with photo proof of any and all defects. You may then request a replacement or refund. If replacement of exact product is not available, you may then choose a product of equal or lesser value.

This inquiry must be submitted within 7 days of receiving the product. All inquiries are subject to a review process and may or may not be accepted for a refund or replacement product.